Privacy Policy

Personal information connected to your interaction with Solmere.

The information we collect depends on how you interact with our website and services. You may provide some information directly, while other information may be collected automatically when you browse or use our website.

Contact and account information

When you communicate with us, place an order, subscribe to communications, or otherwise interact with Solmere, we may receive information such as your name, email address, telephone number, billing address, shipping address, and other contact details.

Order and transaction information

We may process information about the products you purchase, order value, order status, shipping selection, returns, exchanges, refunds, customer service activity, and other information associated with a transaction.

Payment information

Payments may be processed by third-party payment service providers. Depending on the payment method you choose, these providers may collect payment card or other financial information necessary to authorize and complete the transaction. Solmere may receive transaction confirmation information and related payment status data.

Communications

If you communicate with our support team, we may process the content of your messages, attachments you choose to provide, and information about the communication so that we can respond, provide support, and maintain appropriate service records.

Device and usage information

When you use our website, certain technical information may be collected automatically. This may include browser type, device type, operating system, IP address, general location inferred from network information, referring pages, pages viewed, links selected, session information, and timestamps.

Preference information

We may receive information about communication preferences, product interests, shopping activity, language or region preferences, and other choices you make while interacting with the site.

Information may come from you, your device, and service partners.

We may collect personal information from several sources, depending on the way you use our services.

• Directly from you when you place an order, request support, subscribe to communications, submit information, or otherwise interact with us.
• Automatically from your browser or device through cookies, pixels, logs, and similar technologies.
• From payment processors, delivery and logistics providers, fraud prevention providers, analytics services, marketing providers, and other vendors that support our operations.
• From publicly available sources or other lawful sources when appropriate for security, fraud prevention, compliance, or business administration.

We use information to operate and improve the Solmere experience.

We may use personal information for purposes reasonably related to operating our business and delivering the services you request.

Order fulfillment

We use relevant information to confirm purchases, process transactions, arrange shipment, provide order updates, facilitate delivery, process returns and exchanges, and respond to questions about your purchase.

Customer support

We may use information to respond to requests, investigate delivery or product issues, assist with returns or exchanges, and provide our 24/7 customer support service.

Site functionality

Information may be used to operate website features, remember preferences, maintain shopping functionality, diagnose technical issues, and improve usability.

Security and fraud prevention

We may process information to authenticate transactions, protect accounts and systems, detect suspicious activity, prevent misuse, investigate potential fraud, and preserve the security of our customers and services.

Analytics and improvement

We may analyze website activity, order patterns, support trends, and other information to understand how customers use our services, evaluate performance, improve navigation, and refine our products and customer experience.

Communications

We may communicate with you about purchases, customer service, policy changes, operational notices, and other service-related matters. Where permitted, we may also send promotional or marketing communications based on your preferences.

Legal and business purposes

We may process information when reasonably necessary to comply with law, respond to lawful requests, establish or defend legal claims, enforce agreements, manage business transactions, protect our rights, or protect the rights and safety of others.

Technologies that help the website function and improve.

Our website and service providers may use cookies, pixels, tags, local storage, log files, and similar technologies. These technologies can help remember preferences, keep site functions working, understand performance, and measure interactions with content or communications.

Essential technologies

Some technologies are used to provide core website functions, support security, maintain sessions, enable checkout-related functionality, and remember choices necessary for the service.

Analytics technologies

Analytics tools may help us understand how visitors navigate the website, which pages are useful, where technical issues occur, and how our services perform over time.

Advertising technologies

Where used and permitted, advertising technologies may help us measure marketing effectiveness, understand whether promotions led to visits or purchases, and provide more relevant advertising.

We may disclose information when needed to operate our services.

We may disclose personal information to service providers and other parties when reasonably necessary for business, transactional, security, legal, or operational purposes.

Service providers

We may use vendors that provide services such as website hosting, ecommerce infrastructure, payment processing, fraud prevention, order fulfillment, shipping, customer support, analytics, email delivery, and marketing support.

Payment and transaction partners

Information necessary to complete a payment may be provided directly to or processed by payment providers, financial institutions, or other transaction partners.

Delivery and logistics providers

Shipping information may be provided to logistics partners and carriers as needed to prepare, track, and deliver your order.

Legal and safety disclosures

We may disclose information if we reasonably believe disclosure is necessary to comply with law, legal process, government requests, enforceable orders, security requirements, or to protect rights, property, or safety.

Business transactions

Information may be transferred or disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable legal requirements.

Measurement helps us understand what is useful to customers.

We may work with analytics and advertising providers to understand website performance, measure campaigns, identify general trends, and evaluate how visitors discover and interact with Solmere.

Depending on the technologies used, these providers may process device identifiers, IP addresses, browser information, website activity, approximate location information, and interaction data.

Your choices regarding advertising or certain forms of tracking may depend on your browser, device, consent settings, and applicable privacy law.

We retain information for legitimate operational needs.

We may retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain transaction records, resolve disputes, enforce agreements, protect security, and comply with legal obligations.

Different categories of information may be retained for different periods. The appropriate period may depend on factors such as the nature of the information, the purpose for which it is used, legal or accounting requirements, security needs, and whether a continuing customer relationship exists.

When information is no longer reasonably needed, we may delete, de-identify, aggregate, or otherwise handle it in accordance with applicable requirements.

We use safeguards designed to protect personal information.

We use administrative, technical, and organizational measures intended to help protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. You should use appropriate care when transmitting information online and protect any account credentials or devices used to access online services.

Our services are intended for a general adult shopping audience.

Solmere does not knowingly seek to collect personal information from children in circumstances where parental consent would be legally required.

If you believe a child has provided personal information to us inappropriately, please notify us so that we can review the matter and take appropriate steps.

Depending on your location, you may have rights concerning your information.

Privacy rights vary by jurisdiction. Subject to applicable law, you may be entitled to request certain actions regarding personal information associated with you.

• Request confirmation about whether we process certain personal information.
• Request access to personal information we maintain about you.
• Request correction of certain inaccurate personal information.
• Request deletion of certain personal information, subject to legal and operational exceptions.
• Request a portable copy of certain information where required.
• Opt out of certain marketing communications.
• Request information about certain disclosures or uses where required by applicable law.
• Exercise applicable rights relating to targeted advertising, certain forms of data sharing, or profiling where relevant.
• Appeal certain decisions regarding privacy requests where applicable law provides such a right.

Verification

To help protect your privacy and security, we may need to verify your identity before completing certain requests. The information requested for verification will depend on the nature and sensitivity of the request.

Authorized agents

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require evidence of the agent's authority and may need to verify your identity directly.

Marketing communications

You can generally opt out of promotional email communications by using the unsubscribe method included in those messages. Even after opting out of marketing, we may continue to send transactional or service-related communications when necessary.

Additional rights may apply under state privacy laws.

Residents of certain U.S. states may have additional privacy rights under applicable state law. The specific rights available depend on the law that applies to you and may be subject to exceptions.

Depending on applicable requirements, these rights may include access, correction, deletion, portability, and the ability to opt out of certain forms of targeted advertising, sale, sharing, or profiling.

Categories of information

The categories of personal information we may collect can include identifiers, commercial information, internet or electronic network activity, approximate geolocation information, inferences based on interactions, and other information you choose to provide.

Purposes

We may use these categories for the business and commercial purposes described in this policy, such as fulfilling orders, providing support, maintaining security, improving our website, measuring performance, and communicating with customers.

Non-discrimination

Where applicable law provides privacy rights, we do not intend to discriminate against you for exercising those rights in a manner protected by law.

Information may be processed in locations different from your own.

Solmere is a U.S.-based store. If you access our services from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

Data protection laws can vary between jurisdictions. Where required, appropriate mechanisms may be used for international transfers of personal information.

This Privacy Policy may be updated as our services evolve.

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, or other operational considerations.

When we update this policy, we may revise the date shown at the top of the page. Where required, we may also provide additional notice regarding material changes.

We encourage you to review this page periodically if you would like to stay informed about our privacy practices.

Questions about this Privacy Policy.

If you have questions about this Privacy Policy, our handling of personal information, or a privacy request, you can reach Solmere using the details below.