Eligible returns and exchanges may be requested within 30 days of delivery.
Customer Care / Returns
Return Policy
Clear, considered, straightforward
We want every Solmere purchase to feel considered from checkout through daily use. Eligible products may be returned or exchanged free within 30 days under the guidelines outlined below.
Policy Overview
A return policy designed to make changing your mind simple.
Solmere provides a 30-day free return and exchange window for eligible products. The return period begins when your order is delivered. Items should be returned in a condition that allows our team to inspect and process them appropriately, together with the relevant product components and order details. If an item arrives damaged, incorrect, or with an issue that requires attention, our 24/7 customer support team is available to help determine the appropriate next step.
Eligible return and exchange shipping is provided without an additional return shipping charge.
Assistance is available around the clock for return, exchange, product, and order questions.
Solmere orders are delivered within an estimated three to five business days.
Before You Return
A few simple checks help make the return process smoother.
Before preparing a return, confirm that your request falls within the 30-day return period and gather the item, included accessories, parts, packaging that remains available, and your order information. If the product has a functional issue, visible shipping damage, or arrived as the wrong item, document the condition before sending it back so our support team can understand the situation clearly.
Keep order details nearby
Your order information helps our team identify
the purchase and guide the request efficiently.
Keep included parts together
Return the product with the accessories,
components, and pieces that were supplied with it.
Return Process
Four clear steps from request to resolution.
Whether you are returning an eligible item or requesting an exchange, the process begins with your order details and a clear description of the request.
Review eligibility
Confirm that the item is within the 30-day return or exchange window and review the condition requirements described on this page.
Prepare your information
Have your order information ready together with the product name and a brief explanation of whether you are requesting a return, exchange, or help with an issue.
Follow return instructions
Our support team will provide the appropriate return guidance for an eligible request so the product can be sent back correctly.
Inspection and resolution
After the returned item is received, it is reviewed and the applicable refund or exchange is processed based on the condition and type of request.
30-day window
Eligible products may be returned or exchanged within 30 days from the date the order is delivered. Requests made after that period may not qualify under the standard return policy.
Return condition
Returned items should be handled with reasonable care and sent back in a condition suitable for inspection. Include the product and any parts, accessories, manuals, or components originally supplied when available.
If an item has been used beyond what is reasonably necessary to evaluate it, damaged after delivery, altered, or returned incomplete, the return may require additional review.
Free returns
Solmere provides free return shipping for eligible returns and exchanges covered by this policy. Follow the return instructions provided by our support team rather than sending the item independently.
Exchanges
Eligible products may be exchanged within the same 30-day period. Exchange availability can depend on current inventory and the specific product requested.
If a direct exchange is not available, our support team may provide another appropriate resolution based on the circumstances.
Refund method
Approved refunds are generally issued back to the original payment method used for the purchase. The time required for the refund to appear can vary depending on the payment provider or financial institution.
Original shipping
Solmere provides complimentary shipping on all products. Because standard outbound shipping is free, there is no standard outbound shipping charge to deduct from an eligible refund.
Incorrect items
If you receive an item different from what you ordered, contact our support team with the order information and details of the product received so the issue can be reviewed and corrected.
Damaged deliveries
If an item arrives damaged, preserve the packaging and product long enough to document the condition. Clear photographs of the item and shipping packaging can help our team review the issue efficiently.
Missing components
If a product arrives with a missing part or accessory, identify the missing component and provide the relevant order details to our support team.
Order information
Return and exchange requests should include enough information for us to identify the order. This may include the customer name, order details, product name, and a concise description of the request.
Product Condition
Return evaluation considers both the reason for return and the condition of the item.
Kitchen and dining products are designed for everyday use, but return requests are easiest to process when products are kept complete and reasonably cared for during the evaluation period. If you notice a manufacturing, fulfillment, or shipping issue, avoid unnecessary continued use and contact support with a description of what happened.
Complete where possible
Keep lids, inserts, handles, accessories,
attachments, and other included components together.
Document issues early
Photographs and a concise description can make
damaged or incorrect-item reviews more efficient.
Condition Guide
Three principles help protect an eligible return.
These guidelines are intended to make inspection straightforward while recognizing that customers may need to handle a product to evaluate it.
Keep the product complete.
Return the main item together with the components and accessories supplied with it whenever possible. Incomplete returns can require additional review.
Avoid unnecessary wear.
Handle the product only as much as reasonably needed to evaluate it. Extended use, accidental damage, modification, or misuse may affect return eligibility.
Keep the return organized.
Pack the item carefully and follow the provided return instructions so components remain together and the shipment is protected in transit.
Return Reference
A quick guide to common return situations.
The table below summarizes typical next steps. Final handling depends on the actual order, product condition, and circumstances of the request.
| Situation | Recommended Action | Helpful Information | Typical Resolution Path |
|---|---|---|---|
| Changed your mind | Request a return within 30 days | Order details and product name | Eligible return and refund |
| Prefer another eligible item | Request an exchange within 30 days | Current item and requested replacement | Exchange subject to availability |
| Item arrived damaged | Report the condition promptly | Photos, packaging, order information | Review and appropriate resolution |
| Incorrect item received | Report the fulfillment issue | Order details and item received | Correction or replacement review |
| Missing component | Identify the missing piece | Product name and component description | Support review |
| Product concern after delivery | Explain the issue clearly | Photos or details when relevant | Support assessment |
Important Notes
Some circumstances may require additional review.
Our standard policy is intended for eligible products returned within 30 days. Certain conditions can affect whether a return can be accepted or how it is resolved.
Requests submitted after the standard return period may fall outside the free return and exchange policy.
Products damaged through misuse, alteration, or accidental damage after delivery may not qualify for a standard return.
Products returned without essential included parts may require additional review before a resolution can be completed.
Sufficient order information is needed so our team can identify the transaction and process the request correctly.
Email
support@solmere.lat
Phone
805-453-7723
Support Hours
Customer support is available 24 hours a day, seven days a week.
Store Address
3833 Dominion Ct, Albany, GA 31721, United States
Return Window
30 days from delivery for eligible free returns and exchanges.
How long do I have to return an eligible item?
Eligible products may be returned within 30 days
from the date your order is delivered.
Do I have to pay return shipping?
Eligible returns and exchanges under our standard
30-day policy include free return shipping.
Follow the return instructions provided for your request.
Can I exchange an item instead of returning it?
Yes. Eligible items may be exchanged within the
30-day return period. Exchange fulfillment depends
on the availability of the requested replacement.
What if my order arrives damaged?
Keep the product and packaging available for review,
document the condition with clear photographs when possible,
and provide your order information to customer support.
What if I receive the wrong product?
Provide your order details together with the name
or description of the item you received.
Our support team can review the fulfillment issue
and guide the appropriate resolution.
What if a component is missing?
Identify the missing component and provide the product
and order details. This helps our team determine
the appropriate next step.
Do I need the original packaging?
Keep available packaging whenever practical,
especially when reporting shipping damage.
The item should always be packed carefully for return,
together with its included components.
Can I return a product after using it?
Products may need to be handled to evaluate them,
but extended use, misuse, modification,
excessive wear, or customer-caused damage
may affect eligibility for a standard return.
How will an approved refund be issued?
Approved refunds are generally returned to the
original payment method used for the order.
Processing time after issuance can vary by payment provider.
Is original shipping deducted from my refund?
Standard shipping on Solmere products is complimentary,
so there is no standard outbound shipping charge
to deduct from an eligible refund.
What information should I provide for a return?
Include enough information to identify the order,
along with the product name and a short description
of whether you are requesting a return,
exchange, or assistance with a product issue.
How quickly is customer support available?
Solmere customer support is available 24 hours a day,
seven days a week.
Our Approach
Good service should remain clear even when a purchase needs to come back.
Solmere's return process is designed around straightforward communication, free eligible returns and exchanges, and accessible customer support. Keep your order information available, follow the return guidance supplied for your request, and our team will help you move from request to resolution as clearly as possible.